Refund Policy

Right of Withdrawal

In accordance with EU consumer protection regulations, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Eligibility for Refund

• Items must be unused, unwashed, and in their original packaging.
• The return request must be initiated within 14 days of delivery.
• Items that have been washed, damaged, or altered are not eligible for a refund.
• Personalized or custom-made items (e.g., AI-designed products) are non-refundable unless defective.

How to Request a Refund

1. Contact our customer service team at support@aysw-mohap.com with your order number.
2. We will provide you with return instructions and a return authorization.
3. Ship the items back to us in their original condition.

Refund Processing

• Refunds are processed within 5–10 business days after we receive and inspect the returned items.
• The refund will be issued to your original payment method.
• Shipping costs for returns are the responsibility of the customer, unless the item is defective or we made an error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please check with your bank or credit card provider first. Then contact us at support@aysw-mohap.com for assistance.