Shipping & Returns
Shipping Policy
We ship to the following countries. Costs and delivery windows depend on the destination — the rules below match the ones configured in our Google Merchant Center.
United Kingdom(GB · GBP)
- Free shipping (4–12 business days)
- Free standard shipping on all orders, no minimum spend.
France(FR · EUR)
- Standard 0–10 kg (4–10 business days): 4,50 €
- Standard 10–20 kg (4–10 business days): 7,00 €
- Standard 20 kg+ (4–10 business days): 18,00 €
- Free shipping on orders over 39,99 €
- Minimum order €20 (VAT included).
- Shipping fee is calculated by total parcel weight.
- Free standard shipping on orders over €39.99.
Germany(DE · EUR)
- Free shipping (4–12 business days)
- Kostenloser Standardversand auf alle Bestellungen, keine Mindestbestellmenge.
United States(US · USD)
- Free shipping (4–12 business days)
- Free standard shipping on all orders, no minimum spend.
- Orders are processed within 1–2 business days.
- You will receive a tracking number via email once your order ships.
Returns & Exchanges
- In accordance with EU consumer rights, you have a 14-day right of withdrawal from the date of receipt.
- Items must be unused, unwashed, and in original packaging.
- To initiate a return, please contact us
- Refunds are processed within 5-10 business days after we receive the returned item.
- Return shipping costs are the responsibility of the customer unless the item is defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free replacement or full refund.